How to Use Instacart
Here at Lakewinds, we currently use Instacart for our grocery delivery service and curbside pickup. If this is new to you, here’s how to get started.
Create your Instacart account
Go to lakewinds.coop/delivery and select “Start Shopping.”
Enter your ZIP code and follow the prompts to create your account.
If you already have an account, click on “Log in”
Connect your ownership number
Add your Lakewinds owner number to your Instacart account.
From the Account pull-down menu, select “Your Account.”
Select “Loyalty Cards” from the menu on the left.
Under the Lakewinds card, select “+ Add Loyalty Card” and input your owner number.
Your owner number is used to give you credit for purchases so they count toward your annual patronage dividend. However, your monthly owner discount can’t be applied to delivery purchases at this time.
How to Shop
One way to shop is by searching for what you want in the Search field. Search for an item, such as “Milk,” or by brand, such as “Organic Valley.”
Peruse the results and click on the + sign to order one of that item.
You can also click on the image of the item to see details and ingredients, and enter how many you want to buy.
You can also search by department. For example, if you want a salad from the deli, you can also select “Departments,” which is located at the top of the page if you’re using a computer or at the side of the page if you’re on a mobile device.
Then click on “Deli”
And scroll to “Prepared soups and salads”
Once an item is in your cart, click on the item and add notes under “Special instructions.” For example, you could make a note about preferring riper bananas. You can also let the shopper know what you prefer for a replacement if that item is out of stock.
More Shopping Tips
To view items that are on sale, on desktop select “Savings” from the list below the search bar. On your mobile phone, it will show as “Coupons” on the bottom of your screen.
Before checking out, carefully review your cart to make sure it’s correct. Click on the Cart logo at the upper right to review your list, then select “Go to checkout” and finalize the order.
Contact your shopper
- You can leave directions for your shopper under the “delivery instructions” section, which you can edit during checkout. This is a great spot to let your shopper know to leave groceries outside, for example. Owners, a reminder that owner discounts and coupons don’t apply to delivery.
- You’ll be notified when your shopper starts on your order. They may ask you about substitutions or replacements if an item you want is out of stock.
After your delivery arrives
View order details
After a delivery, review your receipt by going to Your orders, then View order detail
Select “View Receipt”
How much does Instacart cost?
- The standard price for a grocery delivery over $35 is: $3.99 plus a 5% service fee and optional tip.
- There’s a $10 minimum order. Any order between $10 and $35 is: $7.99 plus a 5% service fee and optional tip.
- Instacart has the option of becoming an “express customer” for $149 per year. Those customers pay an additional 1.9% service fee, plus optional tip. You do not need to be an express customer to use Instacart, it’s a better option for those who want to use Instacart frequently, such as every week.
- Owners, please note that your monthly owner discount and special owner coupons cannot be applied to delivery or curbside purchases at this time.
We are rolling out curbside at all three stores. Please be patient with us as we launch this new service.
- The standard cost is $1.99 for orders over $35, with no tipping or other fees.
- For orders between $10 and $35 the cost is $3.99 (minimum order is $10). “Express customers” pay $149 per year for free curbside pickup.
- Owners’ monthly owner discounts, coupons and deals do not apply to curbside purchases at this time.
How long does it take to get my groceries?
At this time, you can typically get your order in the next day or two. If you live outside of the delivery area, note that you can have Instacart deliver your groceries to any address within the delivery area, such as a park, business, or workplace address, or use curbside pickup.
What is “Fast and Flexible”?
This option means that your order will be filled and delivered by the next shopper available, instead of having a fixed time or shopping window. You’ll be notified when your order is being filled and when it’s scheduled to arrive.
Why did they replace my item with something else?
If an item you want is out of stock, the shopper from Instacart may replace it with a similar item. When you’re shopping and an item is in your cart, you can click on it and indicate whether you want it replaced or not, and if so, with what replacement item.
Why can’t I find a particular item I want to buy?
Most items in our stores are available on Instacart. You can search for an item by brand, type of item, or category. If you still don’t see an item you like, it might be out of stock or unavailable for delivery.
What do I do if an item was missing or I had another issue?
Please contact Instacart Care immediately to request a refund. Don’t wait, since they can only make adjustments within one week of the delivery. After you receive your order, when you rate the shopper and the experience, indicate the problem and explain what went wrong so they can issue the refund.
How can I shop faster?
If you’ve shopped on Instacart before, you can select “Your Items” from the top of the page, and then choose “Shop your last order” to buy items again. As you shop, you can also mark items you buy often as a favorite by selecting the heart icon “Favorite.” Later, under “Your Items” you can select “Favorites” to view those items and quickly add any of them to your cart.